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Warranty and Return


Warranty and Return



At Off-the-shoulder-tops.com, customer's satisfaction is always our top priority.

Our professional quality control and assurance service always check your items before the shipment. However, you may carefully and accurately check your size before buying. Please kindly refer to the size charts on the item page.

If you are not satisfied with the items you received, we can arrange for your exchange or refund. We are here to help! If you have any questions about your order, please send us your request with your order id by email at any time!

The products can be returned within 20 days after they have been received. A new product may be exchanged for another product or returned for a refund.
To be eligible, please make sure that:
 *The product is in its original packaging
 *The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.

Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.